Donations are non-refundable once payment has been received.
If a genuine error has been made with the donation or payment thereof, Campaign for Wool New Zealand must be notified within 5 working days.
In the case of fraudulent activity due to the unauthorised use of a credit card, Campaign for Wool NZ must be notified within 5 working days. Fraudulent donations will be refunded.
Refunds may not be possible if the donation has already been applied to payments for a charitable purpose.
In all circumstances, refunds of donations will be at the full discretion of Campaign for Wool New Zealand.
If you have any questions about this policy or wish to seek a refund of a charitable donation you have made, please email [email protected]
Terms and Conditions Policy